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You must be at least 18 or 21 years of age or older to access
and use BlueDVD.com Web Site, as subject to your local laws, ordinances, or
community standards.
Billing: Billing on your credit card statement will show as
"Haka LLC."
Shipping Schedule: All orders received before 2:00pm Eastern Time, Monday to Saturday, will be processed the same day. Orders
received after 2:00pm Eastern time, Monday to Friday, will be processed the following day. Orders received after 2:00pm Eastern Time, Saturday and Sunday
and on holidays, will ship the following business day.
Shipping Time:
All DVD’s will be shipped via USPS First Class Mail or USPS Priority Mail.
Depending on where you are located it will take 1-5 days to receive your DVD's.
Holidays will extend your shipping time.
We will send you an e-mail with the tracking information and
letting you know we have shipped your DVD's.
You are responsible for maintaining the confidentiality of your
account and password and for restricting access to your computer. You are
responsible for the provision of a valid email address so that we may contact
you regarding transactional inquiries regarding your order. An invalid email
address or any other reason that an email originating from BlueDVD.com to you
to not be read by the customer, may cause your order to be put into an on hold
status.
States we WILL NOT ship to:
Zip codes that we WILL
NOT ship to:
| Region |
Zip Code Ranges |
| Florida |
32300 - 32399, 32500 - 32599 |
| Oklahoma City, OK |
73100 - 73199 |
| Newport News, VA |
23600 - 23699 |
| Fairview Heights, IL |
62208 |
| Belleville, IL |
62220, 62221, 62222, 62223, 62226 |
| Southern, OH |
45000 - 45999 |
| Mississippi |
38600 - 39799 |
| Utah |
84000 - 84199, 84300 - 84799 |
| Montana |
59100 - 59199 |
| North Carolina |
28200 -
28299 |
Searching for DVD's: We currently offer 4 different
methods to search for DVD's: Keyword, Genre, Category and Star. To search by
Keyword, just enter your keyword and click "Go". To search by Genre,
Category or Star, just make a selection from the drop-down list and click
"Go".
Store Refunds and Exchanges: If you have received an
incorrect DVD title or ordered the wrong item you may return the DVD or item
for a refund or an exchange only if the item has not been tampered with and is
in its original factory seal. If the product is no longer sealed it cannot be
returned unless it is defective. To receive a refund or
exchange contact us by e-mail at support@bluedvd.com and indicate the reason for
return. We will send you an email with shipping instructions. For all
Toy and Novelty Refunds and Exchanges please see terms.
Shipping problems or DVD's that won't play: If you have
any shipping problems, such as delayed arrival of your DVD's, incorrect
shipments, or a DVD has become damaged while being shipped or is found to be
defective, please use the “ Report Problem” link located in the
“ My Account” Section.
Copyright: All content included on the BlueDVD.com Web
Site, including text, graphics, logos, designs, photographs, button icons,
images, and software, is the property of Haka LLC
and/or its suppliers and is protected by United States Copyright Laws. They
should not be reproduced or used without express written permission from Haka LLC.
Your Conduct on
BlueDVD.com: By accessing the BlueDVD.com Web site, you agree
not to upload, post, and email or otherwise transmit any material that contains
viruses or any other programs designed to destroy or limit the use of any
computer software or hardware associated with the BlueDVD.com Web Site. You
also agree not to interfere with the servers or networks connected to the
BlueDVD.com Web site or to violate any of the procedures, policies or
regulations of networks connected to the BlueDVD.com Web site. You also agree
not to impersonate any other person while using the BlueDVD.com Web Site,
conduct yourself in a vulgar or offensive manner while using our service, or
use the BlueDVD.com Web site for any unlawful purpose.
By
using this Web Site, you agree to abide by the US Export Control Laws that
regulate the export of technology from the US to foreign countries and certain
foreign nationals - including but not limited to the Export Administration Act
and the Arms Export Control Act and not to transfer, by electronic transmission
or otherwise, any Content derived from BlueDVD.com to either a foreign national
or a foreign destination in violation of such laws.
You
may not at any time use BlueDVD.com Web Site to send unsolicited advertising,
promotional material, spam or other forms of solicitation. It is a Federal
Offense to use a false name or a known invalid credit card to use the
BlueDVD.com membership service or to place orders for DVD's, Toys and/or
Novelties. Anyone found using an erroneous or fictitious Name and/or submitting
a fraudulent Credit Card will be prosecuted to the extent of the Law. Each
electronic entry encodes the computer IP address through which the individual
User can be traced. |